WHAT WE DO
HOW WE WORK
Open Communication
We are proud to provide honest & detailed quotations & advice to all our customers. We keep in regular contact with every customer, offering support & advice to ensure your needs are handled appropriately & as quickly as possible.
If we complete a quotation for you & amendments to the original quotation are needed, we will inform you immediately along with any effect this may have on the original pricing of the job. Our engineers will explain their diagnosis as well as the work undertaken without jargon or an overload of ‘technical talk’.
We are easy to reach via mobile, telephone, email or social media & always respond promptly.
Safeguarding
When visiting your property our engineers will always be wearing their ID badges & are happy to prove their identity to you.
To put you at ease that our engineers are who they say they are, you can provide us with a ‘Safe Password’ which only you & our engineer know. Our engineers will use the Safe Password when reaching your property so you have complete peace of mind about who enters your home.
We take our duty to Safeguard vulnerable adults & children very seriously. If any of our engineers are concerned about an individual they will report their concerns in line with company policy.
” Thank you for the completed work that your company has done for us. We are very pleased with the work and the service that you have offered us and Carl has been very helpful and informative. “
Mrs J, Newbury
Timekeeping
The Office Team provide a time in which you can expect our engineers to arrive & an approximate length of time for the work to be carried out.
Should our engineers be running late or, once the work has begun, a revised period is needed for completion of the work, we will make every effort to ensure this is communicated quickly & clearly to you.
Clean & Safe Working Environments
Our engineers strive to keep disruption, noise, dust & inconvenience to a minimum. Whilst some disruption is to be expected, our engineers make every effort to keep your property clean, tidy & safe while working.
Not only do our engineers keep their work area safe & as clean as possible, but they will also inform you if anything they find or see connected with your heating & plumbing systems appears unsafe or unfit for purpose.
We want to keep you & your families safe & if we can offer expert advice even if it is unconnected to the job in hand, then we are more than happy to help.
For a local heating service for local people & businesses delivered by a local company you can rely on – get in touch.
