About
active heating & Plumbing
About Us
Active Heating Services Ltd was established in February 1999, over 26 years ago. We are still based in Newbury all these years later serving home owners and businesses across Newbury, Thatcham, Reading, Basingstoke, Hungerford, Wantage, Didcot and Abingdon as well as all the surrounding towns, & villages across Berkshire, Hampshire and South Oxfordshire.
We have a great team of fully qualified and highly experienced heating and plumbing engineers who are all enhanced DBS registered. In the office, which is now in Aldermaston, we have our dedicated customer support team, who focus on communicating with and helping our customers every day.
We are proud to be your local, friendly, professional and reliable heating & plumbing company with a longstanding reputation for punctuality, outstanding courtesy, technical ability, tidiness & reliability.
Success built on four pillars
Our customers are at the heart of everything we do. We grow, year on year, not by chance but because we focus on doing things right – treating our customers the way we want to be treated when we are customers ourselves.
Quality Workmanship
We focus on delivering exceptional workmanship, every time. We approach each job thoroughly, completing the work in the very best way possible, not just the basic quickest way. We do everything properly, leaving nothing to chance to ensure your system works perfectly.
Responsiveness & Reliability
We understand that our customer's time is valuable. No one wants to be trapped at home all day waiting for a plumber or heating engineer to show up - especially if it's an emergency. We are responsive in an emergency and give small time windows for regular scheduled work so you can get on with your day.
Pricing
Our clear, fixed & fair pricing is honest & upfront. We hate hidden extras but we love giving value for money. Our customers trust our transparent pricing & explanations ensuring they know & understand exactly what is required & the price.
Care
We have an inherent genuine care for our customers. We want all customers to feel reassured, confident and safe. Every member of our team goes the extra mile to ensure our customer's needs are met with thought and consideration.
Meet Our Team
Put a face to a name with our friendly team
Tina Pearce
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Helen Brocks
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Marie Tarbox
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Terry Tarbox
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Justin Chilvers
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Alan Brook
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Ben Willoughby
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Simon Hiscock
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Will Jones
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Lewis Arrowsmith
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what makes us different
The values we live by
Genuine Care
We treat every customer with friendliness, empathy & a determination to help. We make sure every customer feels special & of primary importance
Respect
We nurture a company value of respect to every customer, including their family, their home, their finances and their time.
Clarity & Honesty
No jargon, no confusion, no doubt. Everything explained ensuring customers feel reassured & understand everything to make informed decisions.
Fairness
We believe in treating people right - with respect, integrity & fairness with every interaction with us , treating others how we like to be treated ourselves.
Strive To Impress
We don't settle for "good enough", there's a best way to do everything, so we go the extra mile to do the best work & leave a long lasting positive impression.
Positive Team Work
Working closely as a team we bring a positive energy, professional pride & a can do attitude to every job - delivering excellence as a team.
For a local heating service for local people & businesses delivered by a local company you can rely on – get in touch.