WHAT WE DO

HOW WE WORK

Open Communication

We are proud to provide honest and detailed quotations and advice to all our customers. We keep in regular contact with every customer, offering support and advice to ensure your needs are handled appropriately and as quickly as possible.

If we complete a quotation for you and amendments to the original quotation are needed, we will inform you immediately along with any effect this may have on the original pricing of the job. Our engineers will explain their diagnosis as well as the work undertaken without jargon or an overload of ‘technical talk’.

We are easy to reach via mobile, telephone, email or social media and always respond promptly.

Safeguarding

When visiting your property our engineers will always be wearing their ID badges and are happy to prove their identity to you.

To put you at ease that our engineers are who they say they are, you can provide us with a ‘Safe Password’ which only you and our engineer know. Our engineers will use the Safe Password when reaching your property so you have complete peace of mind about who enters your home.

We take our duty to Safeguard vulnerable adults and children very seriously. If any of our engineers are concerned about an individual they will report their concerns in line with company policy.

” Thank you for the completed work that your company has done for us. We are very pleased with the work and the service that you have offered us and Carl has been very helpful and informative. “

Mrs J, Newbury

Timekeeping

The Office Team provide a time in which you can expect our engineers to arrive and an approximate length of time for the work to be carried out.

Should our engineers be running late or, once the work has begun, a revised period is needed for completion of the work, we will make every effort to ensure this is communicated quickly and clearly to you.

Clean and Safe Working Environments

Our engineers strive to keep disruption, noise, dust and inconvenience to a minimum. Whilst some disruption is to be expected, our engineers make every effort to keep your property clean, tidy and safe while working.

Not only do our engineers keep their work area safe and as clean as possible, but they will also inform you if anything they find or see connected with your heating and plumbing systems appears unsafe or unfit for purpose.

We want to keep you and your families safe and if we can offer expert advice even if it is unconnected to the job in hand, then we are more than happy to help.

For a local heating service for local people and businesses delivered by a local company you can rely on – get in touch.